Contact Us
Email us: info@forever-postage.com
Return Policy
Welcome to STAMPS STORE! Here, we focus on bringing you a rich variety of high-quality stamps. We understand that your shopping experience is of utmost importance.If you are not satisfied with the purchased goods, you can return or exchange them as long as you contact us within 30 days after receiving the goods. Please note that relevant requests beyond 30 days will not be accepted. For the first contact, please send an email to info@stamps.deals. To ensure your worry-free shopping, here is our specially formulated clear and reasonable refund policy.
Order Cancellation
- Customers are able to cancel their orders at any moment prior to shipment. Note that you must contact us at info@forever-postage.com. We will help customers with canceling the order and handling the refund procedures.
- Once the order has been dispatched, it cannot be canceled.
Return and exchange conditions
- Unauthorized returned stamps will not be accepted.
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Undamaged product: The returned stamp must maintain its original condition without any creases, stains, tears or other damages.
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Complete packaging: The original packaging of the stamp (including transparent protective envelope, stamp album, etc.) should be intact without any damage or loss.
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Return within the specified time: Customers need to submit a return request and send back the product within 30 days after receiving the stamp.
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Unused: The returned stamp cannot have any traces of being used, such as postmarked or pasted.
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Proper packaging: When customers send back the stamp, they should use appropriate packaging materials to ensure that the stamp will not be damaged during transportation. Materials such as cardboard and foam pads can be used for reinforcement to avoid the stamp being squeezed or collided during express delivery.
Items that are not returnable
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Special customized stamps: If the stamp is customized according to the specific requirements of the customer, including specific patterns, texts, etc., it cannot be returned.
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Limited edition and clearly marked non-returnable: For some precious limited-edition stamps, if it is clearly marked as non-returnable during sales, the return request will not be accepted.
- For damage/loss caused by the customer, no refund will be given.
General Return Process
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Initiate a return: Please send an email to our customer service at info@forever-postage.com and provide photos/videos of the stamps and your order number. We will review and reply within two working days.
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Refund or exchange: After receiving and inspecting the returned stamps (within 1-2 working days), we'll offer an exchange or refund.
Return Charges
The shipping cost will be covered by us in cases such as:
- Shipping errors.
- Stamps with quality defects.
- Incorrect or mismatched stamps.
We will offer a full refund.
The shipping cost for the return will be the responsibility of the customer in cases such as:
- Bought the wrong stamp.
- Chose the wrong stamp.
- Personal dislike or change of mind.
- Incorrect or incomplete address.
The customer will bear the shipping cost.
Refund Policy
Welcome to STAMPS STORE! Here, we focus on bringing you a rich variety of high-quality stamps. We understand that your shopping experience is of utmost importance.If you are not satisfied with the purchased goods, you can return or exchange them as long as you contact us within 30 days after receiving the goods. Please note that relevant requests beyond 30 days will not be accepted. For the first contact, please send an email to info@stamps.deals. To ensure your worry-free shopping, here is our specially formulated clear and reasonable refund policy.
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Refund via original payment method: Refund to original account within 1-2 business days after we received the return goods and you should expect to receive the refund in 2-3 business days.
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Refund by other means: If refund cannot be made through the original channel, the buyer needs to provide accurate refund account information to complete the refund.
（Note: We will not refund the original shipping fee. If you have completed all the above steps but still haven't received the refund, please contact us at info@forever-postage.com）
Product damage
- For stamps that are damaged during transportation or found to have defects/quality issues, we will replace them free of charge.
- For product damage or loss caused by the customer, we will not issue a refund.
Thank you again for choosing our products and services. If you have any questions about the return policy, please send an email to info@forever-postage.com. Our customer service staff will answer your questions in a timely manner. We look forward to continuously providing you with a high-quality shopping experience.
Contact Us
Email us: info@forever-postage.com
